Frequently Asked Questions

Ordering & Photos

We need a clear, well-lit photo where your pet’s face is visible. Phone photos work great! Avoid blurry, dark, or heavily filtered images.

Yes! We can combine features from different photos or paint multiple pets in one portrait. Just upload all photos when ordering.

Absolutely. We can add backgrounds, remove leashes/collars, or even add a rainbow for memorial portraits.

Everything! Canvas, paints, unlimited revisions, and free worldwide shipping. No hidden fees.

Yes! We offer discounts for multiple portraits and seasonal promotions. Sign up for our newsletter to stay updated.

We accept all major credit cards, PayPal, and Apple/Google Pay.

Standard delivery is 2-3 weeks from order to shipment. Rush delivery (1 week) is available for an additional fee.

Yes! We ship worldwide with tracking. International delivery takes 5-10 business days after shipment.

Each portrait is carefully wrapped in protective materials and shipped in a sturdy cardboard box to prevent damage.

Unlimited! We work with you until you’re 100% satisfied with your portrait.

We offer a full satisfaction guarantee. If we can’t make it right, we’ll refund your payment.

Yes! We send progress photos and you can request changes at any stage before final approval.

Yes, and we handle these with extra care and respect. We offer memorial-specific backgrounds and optional tribute text.

Yes, we understand timing can be important. Contact us for expedited service.

Contact our support team at support@shop.jipu.net or use the live chat. We typically respond within 2 hours during business hours.